1. Digital Services

Web Space MX provides digital services and software subscriptions that are delivered instantly upon purchase and subscription activation. As such, our services are generally non-refundable in accordance with international e-commerce regulations for digital goods.

Reference: EU Directive 2011/83/EU (Article 16k), FTC Digital Commerce Guidelines (USA), and Mexico's Federal Consumer Protection Law.

3. Prorated Refunds

If you have been a subscriber for more than 30 days and the service becomes permanently unavailable or we discontinue your tier, you are entitled to a prorated refund for the unused portion of your billing cycle.

If you paid $149 for a monthly Tier 3 subscription and we discontinue the service after 15 days, you will receive a $74.50 refund (50% of the monthly fee).

4. No Refund Cases

Refunds will NOT be granted if:

• You changed your mind after activating the service (buyer's remorse).
• You did not cancel your subscription before the next billing cycle.
• The service is working as described and you are dissatisfied with the results (e.g., "DNS records didn't improve my deliverability as expected").
• You violated our Terms of Service and your account was terminated.
• You used the service extensively (e.g., generated 50+ reports) and then requested a refund.

5. Request a Refund

To request a refund under the eligible circumstances above:

1. Email [email protected] with the subject: "Refund Request - [Your Email]"
2. Include:
   • Your account email
   • Subscription tier (Tier 1/2/3)
   • Reason for the refund request
   • Payment receipt or transaction ID
3. We will review your request within 3 business days.
4. If approved, the refund will be processed to your original payment method within 7-10 business days.

6. Cancellations

You can cancel your subscription at any time through your Stripe Customer Portal. Cancellations take effect at the end of your current billing period.

Important: No refunds are issued for mid-cycle cancellations. You retain access to the service until the end of the paid period.

If you cancel before your next renewal, you will not be charged again, but you must cancel at least 24 hours before the renewal date to avoid the next charge.

7. Chargebacks

If you initiate a chargeback with your bank or credit card company before contacting us, your account will be immediately suspended pending investigation.

Please contact us first at [email protected] to resolve any billing issues amicably. Chargebacks incur a $25 USD administrative fee and may result in permanent account closure.

8. Consumer Rights

🇪🇺 European Union:

Under EU Directive 2011/83/EU, consumers have a 14-day right of withdrawal. However, this right is waived for digital services if you explicitly agree and the service is delivered immediately (Article 16k). By subscribing, you waive this right.

🇺🇸 United States (CCPA/FTC):

No federal law mandates refunds for digital services. Refunds are governed by these terms. California residents may contact the California Attorney General's office for consumer protection inquiries.

🇲🇽 Mexico (PROFECO):

Under Mexican Federal Consumer Protection Law, consumers may file complaints with PROFECO (Procuraduría Federal del Consumidor) if they believe their rights have been violated. Contact PROFECO at: gob.mx/profeco

9. Contact Info

Billing Support: [email protected]

General Support: [email protected]

Response time: Within 48 business hours (Monday-Friday, 9 AM - 6 PM Mexico City Time)